Crew member

A little about you

Why Enoch's?

What made you want to apply to work with us?

Hospitality

At Enochs we say:
“Service is what we do. Hospitality is how we make people feel.”

What does that mean to you?

Making someone feel special

Tell us about a time you made someone's day a little better. It could have happened at work, school, college, with a customer, a friend, a family member or even a stranger.

What would you do?

You're working in the Fish Café.

It's fairly quiet, but you can see that the takeaway has suddenly become very busy and another Crew Member is struggling.

What would you do?

Notice the little things

You're walking through the restaurant and notice:

• A customer looking around as though they need something.
• An empty table that needs clearing.
• Plates beginning to pile up at the wash-up.

Nobody has asked you to do anything. What would you do first, and why?

Learn & feedback

If your Captain showed you a better way of doing something you'd already been doing for a while, how would you respond?

Experience

Have you worked in hospitality, retail or another customer-facing position before?

Yes

No

If yes, tell us briefly about it.

Don't worry if you haven't. Previous experience is useful, but it isn't essential.

We can teach you our menu, our systems and our 11 Steps.

We're particularly interested in your attitude, your willingness to learn and whether you genuinely enjoy looking after people.

Our Enoch's

Your main position would be in your selected branch, but we're one Enochs crew.

That means there will be times when you'll help in the takeaway, clear tables, clean, restock or help with washing-up.

Are you comfortable with that being part of the position?

Yes

No

Finally

What would you bring to the Enochs crew?